PRESENTATION:
In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.
RESEARCH CONTENT:
This research by PA Consulting finds that organisations can improve their financial performance as a result of adopting agile techniques.
JOURNAL ARTICLE:
Many organizations have achieved dramatic performance improvements by sustaining a focus on strategy implementation. We have captured and codified a body of knowledge from these successful organizations that provides the foundation for an emerging professional function focused on the management of strategy.
ESSENTIAL GUIDE:
This article, drawing on sources including interviews with cloud computing providers, users and other market actors, is the first in-depth research into how cloud contracts are negotiated.
WHITE PAPER:
What’s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.
WHITE PAPER:
In today's ever-changing times,innovation in business models is a success differentiator for CEOs,as we learned from the IBM 2006 Global CEO Study.
WHITE PAPER:
This whitepaper reviews the three main capabilities that organizations need to focus on in order to make intelligent business choices and steer their organization in the right direction.
WHITE PAPER:
Aligning IT with business and focusing on business models and processes is the key to enabling flexibility. Read this paper to learn how SOA can help your organization improve its flexibility while increasing revenue.
EBOOK:
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them. The key to solving the problem-- not just answering, but resolving the issue.
