PRODUCT LITERATURE:
Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...
EZINE:
In this week's Computer Weekly, after the pandemic led to a boom in e-commerce, we look at how retailers are turning to tech to revitalise their stores. We examine the issues around using algorithmic automation to manage employees. And we find out how data science is supporting drug discovery at Novartis. Read the issue now.
ESSENTIAL GUIDE:
IT4IT™ for Managing the Business of IT – A Management Guide, from The Open Group, provides best practice advice and focuses on the data and automated workflows needed to manage IT services in a lean, agile and business-focused way.
EBOOK:
In this week's Computer Weekly, Microsoft CEO Satya Nadella explains why he has made empathy a key part of technology innovation. We examine the latest news in the ongoing debate over the tax status of IT contractors in the public sector. And we ask if an emphasis on creativity will help attract more young people to work in IT. Read the issue now.
ESSENTIAL GUIDE:
This special report from CEB offers some practical proven solutions to help IT leaders recruit and retain a better balance of employees.
WEBCAST:
Access this webcast to learn how using the latest intent data and AI-driven technologies can transform their productivity and yields from a market, an ICP, or a set of named ABM accounts.
EGUIDE:
Blockchain technology is increasingly showing its value to business. In this 15-page buyer's guide, Computer Weekly looks at the challenges the technology still needs to overcome, how it's shaping the use of data and what it can do for information security professionals.
RESEARCH CONTENT:
Fewer than 10% of CIOs identified themselves and their companies as being advanced in the journey to incorporate technology into their digital business strategies, Deloitte's 2018 CIO survey reveals in the UK edition of its 2018 global CIO survey, Manifesting Legacy: Looking Beyond the Digtal Era.
EZINE:
Digital transformation is more than a marketing pitch, it's a step forward into the next generation of channel partnership. Access this channel analysis e-zine to learn how to turn your reluctant channel partners into agents of change.
EGUIDE:
Click into this guide to learn how IoT is shaking up both service management and field services to varying degrees, and learn how you can prepare your digital transformation strategy for an IoT connected future.
