ITSM White Papers

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Outsourcing IT Projects to Managed Hosting or the Cloud
sponsored by Rackspace Technology
WHITE PAPER: View this white paper to discover 12 critical success factors when outsourcing IT to managed hosting or the cloud.
Posted: 09 Jan 2015 | Published: 07 Jun 2014

Rackspace Technology

POSCO ICT builds agile IT Infrastructure with Red Hat Solutions on Intel XEON Severs
sponsored by Red Hat and Intel
WHITE PAPER: In this case study, you’ll discover how one IT service provider was able to replace its complex IT infrastructure with Red Hat Enterprise Linux and Intel Xeon processor-based servers.
Posted: 17 Dec 2013 | Published: 17 Dec 2013

Red Hat and Intel

The Future of IT: From Chaos to Service Automation
sponsored by ServiceNow
WHITE PAPER: In this white paper learn how service automation offers a life raft for those IT departments struggling to stay afloat in the new sea of complexities. View now and find a clear way in your voyage to modern IT success.
Posted: 19 May 2014 | Published: 19 May 2014

ServiceNow

How to Avoid 4 Growth-Defying IT Dilemmas
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money.
Posted: 29 Apr 2013 | Published: 29 Apr 2013

ServiceNow

IT as a service provider: Accelerating business results
sponsored by Dell Software
WHITE PAPER: In this resource, learn how you can increase collaboration between business and IT, with a multi-cloud management technology. Read on to discover how it enables IT to take and maintain control over cloud operations, while seamlessly meeting all the needs of business users.
Posted: 31 Oct 2013 | Published: 23 Oct 2013

Dell Software

Dell Performance Analysis Collection Kit
sponsored by DellEMC and Intel®
WHITE PAPER: This whitepaper details a tool that can help you feel confident in your mission-critical IT solution decisions.
Posted: 27 Dec 2013 | Published: 13 Dec 2013

DellEMC and Intel®

Efficient and Effective Strategies for ITIL and ITSM
sponsored by ORSYP
WHITE PAPER: This expert guide details how to get the right ITIL and ITSM tools and processes in place to do and effective and efficient job.
Posted: 05 Nov 2013 | Published: 05 Nov 2013

ORSYP

Delivering IT as a Service With a Software-Defined Data Center
sponsored by VMware
WHITE PAPER: This crucial whitepaper takes an in-depth look at IT as a Service (ITaaS), examining the benefits it's provided organizations across the globe.
Posted: 25 Jun 2013 | Published: 25 Jun 2013

VMware

Connecting the Clouds: Best Practices for Integrating IT Service Management
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper covers creating a corporate-wide integration strategy for Software-as-a-Service that meets business needs and improves your quality of service.
Posted: 08 Oct 2013 | Published: 08 Oct 2013

BMC Software, Inc.

SaaS Takes Center Stage in 2014
sponsored by IBM
WHITE PAPER: Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond in this informative infographic.
Posted: 02 Oct 2014 | Published: 29 Jul 2013

IBM