WHITE PAPER:
Get the results of an IDC study conducted on behalf of IBM assessing the impact of migrating from a homegrown digital experience platform to IBM's integrated Exceptional Digital Experience suites.
WHITE PAPER:
This exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments.
WHITE PAPER:
This brief resource introduces an open source software platform that includes Hadoop components for distributed processing and big data management.
WHITE PAPER:
In this white paper, get an overview of mobile systems, or "systems of interaction", including the business and technological challenges, as well as how these systems impact the application lifecycle.
WHITE PAPER:
This case study focuses on a UK telecommunications organization that found a way to gain network visibility for quick troubleshooting and customer satisfaction, without affecting existing production network.
WHITE PAPER:
This informative solution brief highlights the challenges and potential solutions that can be implemented to help embrace mobile customers, protect payment and personal data and deliver a secure shopping experience.
WHITE PAPER:
This resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success.
WHITE PAPER:
This white paper features a quantified report on UK contact centre leaders, and compares the results of those who have implemented a single multi-channel communications system and those who have not, to get a clear picture of what the barriers and benefits of this system may be.
WHITE PAPER:
In this resource, discover a BPM suite that helps bridge the gap between business and IT, empowering non-technical and technical users alike to define and manage business processes across the enterprise
